Cart 0

QY Research

China Cloud Based Contact Center Market Research Report 2016

$3,200.00

Report Published By: QY Research
Publication Date : Nov-16
No. Of Pages: 118

Notes:
Sales, means the sales volume of Cloud Based Contact Center
Revenue, means the sales value of Cloud Based Contact Center

This report studies Cloud Based Contact Center in China market, focuses on the top players in China market, with capacity, production, price, revenue and market share for each manufacturer, covering
Interactive Intelligence Group,Inc.
CiscoSystems,Inc.
Five,Inc.
Genesys Telecommunications Laboratories,Inc.
Oracle Corporation
x,Inc.
Incontact,Inc.
3clogic,Inc.
ConnectFirst,Inc.
Aspect Software
Mitel Networks Corporation
Liveops Social

Split by product Type, with production, revenue, price, market share and growth rate of each type, can be divided into
Professional Services
System Integrator
Managed Services
Split by Application, this report focuses on consumption, market share and growth rate of Cloud Based Contact Center in each application, can be divided into
Call Routing and Queuing
Data Integration and Recording
Chat Quality Monitoring
Real-Time Decision Making
Workforce Optimization

Table of Contents

China Cloud Based Contact Center Market Research Report 2016
1 Cloud Based Contact Center Market Overview
1.1 Product Overview and Scope of Cloud Based Contact Center
1.2 Cloud Based Contact Center Segment by Type
1.2.1 China Production Market Share of Cloud Based Contact Center Type in 2015
1.2.2 Professional Services
1.2.3 System Integrator
1.2.4 Managed Services
1.3 Applications of Cloud Based Contact Center
1.3.1 Cloud Based Contact Center Consumption Market Share by Application in 2015
1.3.2 Call Routing and Queuing
1.3.3 Data Integration and Recording
1.3.4 Chat Quality Monitoring
1.3.5 Real-Time Decision Making
1.3.6 Workforce Optimization
1.4 China Market Size (Value) of Cloud Based Contact Center (2011-2021)
1.5 China Cloud Based Contact CenterStatus and Outlook
1.6 Government Policies

2 China Cloud Based Contact Center Market Competition by Manufacturers
2.1 China Cloud Based Contact Center Capacity, Production and Share by Manufacturers (2015 and 2016)
2.2 China Cloud Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)
2.3 China Cloud Based Contact Center Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Cloud Based Contact Center Manufacturing Base Distribution, Sales Area, Product Type
2.5 Cloud Based Contact Center Market Competitive Situation and Trends
2.5.1 Cloud Based Contact Center Market Concentration Rate
2.5.2 Cloud Based Contact Center Market Share of Top 3 and Top 5 Manufacturers

3 China Cloud Based Contact Center Manufacturers Profiles/Analysis
3.1 Interactive Intelligence Group,Inc.
3.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.1.2 Cloud Based Contact Center Product Type, Application and Specification
3.1.2.1 Type I
3.1.2.2 Type II
3.1.3 Interactive Intelligence Group,Inc. Cloud Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.1.4 Main Business/Business Overview
3.2 CiscoSystems,Inc.
3.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.2.2 118 Product Type, Application and Specification
3.2.2.1 Type I
3.2.2.2 Type II
3.2.3 CiscoSystems,Inc. 118 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.2.4 Main Business/Business Overview
3.3 Five,Inc.
3.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.3.2 131 Product Type, Application and Specification
3.3.2.1 Type I
3.3.2.2 Type II
3.3.3 Five,Inc. 131 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.3.4 Main Business/Business Overview
3.4 Genesys Telecommunications Laboratories,Inc.
3.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.4.2 Oct Product Type, Application and Specification
3.4.2.1 Type I
3.4.2.2 Type II
3.4.3 Genesys Telecommunications Laboratories,Inc. Oct Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.4.4 Main Business/Business Overview
3.5 Oracle Corporation
3.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.5.2 Product Type, Application and Specification
3.5.2.1 Type I
3.5.2.2 Type II
3.5.3 Oracle Corporation Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.5.4 Main Business/Business Overview
3.6 x,Inc.
3.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.6.2 Million USD Product Type, Application and Specification
3.6.2.1 Type I
3.6.2.2 Type II
3.6.3 x,Inc. Million USD Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.6.4 Main Business/Business Overview
3.7 Incontact,Inc.
3.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.7.2 Information & Communication Product Type, Application and Specification
3.7.2.1 Type I
3.7.2.2 Type II
3.7.3 Incontact,Inc. Information & Communication Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.7.4 Main Business/Business Overview
3.8 3clogic,Inc.
3.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.8.2 Product Type, Application and Specification
3.8.2.1 Type I
3.8.2.2 Type II
3.8.3 3clogic,Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.8.4 Main Business/Business Overview
3.9 ConnectFirst,Inc.
3.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.9.2 Product Type, Application and Specification
3.9.2.1 Type I
3.9.2.2 Type II
3.9.3 ConnectFirst,Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.9.4 Main Business/Business Overview
3.10 Aspect Software
3.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.10.2 Product Type, Application and Specification
3.10.2.1 Type I
3.10.2.2 Type II
3.10.3 Aspect Software Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.10.4 Main Business/Business Overview
3.11 Mitel Networks Corporation
3.12 Liveops Social

4 China Cloud Based Contact Center Capacity, Production, Revenue, Consumption, Export and Import (2011-2016)
4.1 China Cloud Based Contact Center Capacity, Production and Growth (2011-2016)
4.2 China Cloud Based Contact Center Revenue and Growth (2011-2016)
4.3 China Cloud Based Contact Center Production, Consumption, Export and Import (2011-2016)

5 China Cloud Based Contact Center Production, Revenue (Value), Price Trend by Type
5.1 China Cloud Based Contact Center Production and Market Share by Type (2011-2016)
5.2 China Cloud Based Contact Center Revenue and Market Share by Type (2011-2016)
5.3 China Cloud Based Contact Center Price by Type (2011-2016)
5.4 China Cloud Based Contact Center Production Growth by Type (2011-2016)

6 China Cloud Based Contact Center Market Analysis by Application
6.1 China Cloud Based Contact Center Consumption and Market Share by Application (2011-2016)
6.2 China Cloud Based Contact Center Consumption Growth Rate by Application (2011-2016)
6.3 Market Drivers and Opportunities
6.3.1 Potential Application
6.3.2 Emerging Markets/Countries

7 Cloud Based Contact Center Manufacturing Cost Analysis
7.1 Cloud Based Contact Center Key Raw Materials Analysis
7.1.1 Key Raw Materials
7.1.2 Price Trend of Key Raw Materials
7.1.3 Key Suppliers of Raw Materials
7.1.4 Market Concentration Rate of Raw Materials
7.2 Proportion of Manufacturing Cost Structure
7.2.1 Raw Materials
7.2.2 Labor Cost
7.2.3 Manufacturing Expenses
7.3 Manufacturing Process Analysis of Cloud Based Contact Center

8 Industrial Chain, Sourcing Strategy and Downstream Buyers
8.1 Cloud Based Contact Center Industrial Chain Analysis
8.2 Upstream Raw Materials Sourcing
8.3 Raw Materials Sources of Cloud Based Contact Center Major Manufacturers in 2015
8.4 Downstream Buyers

9 Marketing Strategy Analysis, Distributors/Traders
9.1 Marketing Channel
9.1.1 Direct Marketing
9.1.2 Indirect Marketing
9.1.3 Marketing Channel Development Trend
9.2 Market Positioning
9.2.1 Pricing Strategy
9.2.2 Brand Strategy
9.2.3 Target Client
9.3 Distributors/Traders List

10 Market Effect Factors Analysis
10.1 Technology Progress/Risk
10.1.1 Substitutes Threat
10.1.2 Technology Progress in Related Industry
10.2 Consumer Needs/Customer Preference Change
10.3 Economic/Political Environmental Change

11 China Cloud Based Contact Center Market Forecast (2016-2021)
11.1 China Cloud Based Contact Center Capacity, Production, Revenue Forecast (2016-2021)
11.2 China Cloud Based Contact Center Production, Import, Export and Consumption Forecast (2016-2021)
11.3 China Cloud Based Contact Center Production Forecast by Type (2016-2021)
11.4 China Cloud Based Contact Center Consumption Forecast by Application (2016-2021)
11.5 Cloud Based Contact Center Price Forecast (2016-2021)

12 Research Findings and Conclusion

13 Appendix
Author List
Disclosure Section
Research Methodology
Data Source
China Disclaimer


* indicates required information

* indicates required information


Share this Product


More from this collection